Hi there, and welcome to the world of Bigin, the affordable and effective CRM!
From launching in-built appointment management and an intuitive card scanner to rolling out major mobile updates, we started 2025 with a bang, and we've attempted to keep the momentum going with some sought-after integrations and exciting enhancements!
Read on to learn more, and pro tip: stick around till the end because we’ve added a sneak peek at an upcoming game-changing update.
A "quick" resolution to your accounting woes
Reliant on QuickBooks Online for managing your finances? Ensure that your sales and accounting teams are in complete sync by integrating it with your Bigin.
Generate and manage invoices and estimates linked to customers or deals and enhance inventory management—all without leaving your CRM.
Get better ROI on your social media ads
Up until now, businesses were able to capture and convert leads from Instagram, LinkedIn, Facebook, and TikTok, all thanks to LeadChain for Bigin.
With this update, we've expanded the scope of this essential integration. You can now capture, nurture, and convert leads from your Google and Click-to-WhatsApp ads as well!
Ensure only the right data gets into your pipelines
Ever heard of Bigin's Email-In? It's an excellent email management feature that automatically captures emails directed at a specific team, be it sales or support, and converts them into records in the relevant pipeline.
We've enhanced this feature to make sure only valuable, non-redundant data makes its way into your CRM. You can now screen and approve all records created via Email-In before they enter your pipelines.
Easily manage products associated with deals
Handling a complex deal with multiple associated products? You can now assign a salesperson to each product, and the brand-new discount field can auto-calculate final prices based on discount percentages or amounts entered by you.
Fine-tune automation with the latest upgrades to Workflows
Specify the field-value changes that trigger workflows, automatically assign records to available users for faster actions, schedule tag additions, quickly pick the recipients of the emails that are automatically sent out, and a whole lot more!
Keep track of every single business call
As soon as you get off an incoming call from a customer, prospect, or vendor, Bigin's Android app will automatically prompt you to log it along with all the pertinent details, such as the nature of the call, its outcome, any specific takeaways, and more.
Effectively sort your emails on the go
Received an email that's pertinent to a deal? A simple swipe action on your mobile will enable you to link (or unlink!) emails with specific deals for easier and more contextual access.
With that, we’ve wrapped up the Q2 updates that were pivotal to Bigin’s continuous evolution and growth. Needless to say, we’re not slowing down; we’ll keep rolling out meaningful updates, no matter how big or small, to make sure Bigin continues to be the best fit for small businesses.
Oh! As promised, here’s a first look at what’s coming. We’re ushering AI into Bigin, starting with the launch of powerful, precise, secure, and autonomous Zia Agents. To kick things off, we'll be launching:
- CrossSell Genie — For automatically analyzing a customer’s purchase and recommending relevant products/services from your catalogue.
Churn Analyzer — For getting clear, actionable insights into why deals may have been lost and how to prevent it going forward.
Reply Assistant — For quickly responding to customer queries via WhatsApp or email.
Keep an eye out for these agents! And this is just the beginning—head to this page for a sneak peek into more upcoming AI features!
Stay tuned for more updates!
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