The world is constantly evolving, and businesses are now continually generating vast amounts of data at multiple levels of the enterprise every day. Maintaining synergy between them across an ecosystem of applications has become increasingly difficult.
When product documentation, client presentations, account spreadsheets, business emails, and project files end up scattered across different platforms, they leave untapped potential for connecting the dots to build insight and make more informed decisions.
"According to IDC, 80% of business data is unstructured. Most unstructured data is text-based, meaning pertinent information lives within email conversations, social media posts, word processor documents, or audio and video transcripts."
– Raju Vegesna, Chief Evangelist at Zoho
The challenge posed by this untapped data has reached a tipping point. Recognizing this need, we at Zoho recently announced our home-grown AI solution—Zia Hubs in Zoho WorkDrive.
This new tool will transform how your business perceives the distributed content. Zia Hubs lets you manage and organize project-specific content into dedicated hubs within WorkDrive. But don't forget; the capabilities extend far beyond simple organizing of files, folders, and business content.
Each new hub can serve as a focused workspace where Zia can understand and act on the shared content. This builds an intelligent ecosystem for your business. In short, Zia Hubs will bridge the gaps between your scattered information to provide on-demand business intelligence.
How does Zia Hubs turn your business content into intelligence?
The primary aspect that sets Zia Hubs apart is the philosophy of integration. At Zoho, we have always supported platform consolidation in the cloud aimed at creating a holistic ecosystem of applications. Zia Hubs takes this ethos forward by bringing together similar files from your integrated suite of apps into a single dashboard without disrupting the files' existing locations. This means your teams can continue working with their preferred tools and file structures of their choice while benefiting from centralized cross-platform insights.
“Most unstructured data is text-based, meaning pertinent information lives within email conversations, social media posts, word processor documents, or audio and video transcripts. Zia Hubs brings a common model to company data, exposing unused information to powerful capabilities and services, including agentic AI, comprehensive analysis, and accurate, unified search.”
– Mani Vembu, CEO at Zoho
How Zia Hubs transforms productivity?
In sales, marketing, support, legal, construction, or any industry you can name, having a way to seamlessly find the information you're looking for will increase the efficiency of the organization. And that's the main idea behind Zia Hubs. Here are some instances of how Zia Hubs can instantly improve your team productivity.
Sales:
Your teams are discussing how many cars were sold last year, or how much revenue competitors are doing, or comparing the Q2 sales results with Q3 sales targets. Although the necessary info is stored in different folder locations, Zia Hubs can bring the required information promptly with just a single query.
Support:
Support executives often require documents related to particular features, or even in a specific file format, during calls with customers. In the past, the unified search would be used to bring-up help documentation to solve the customer query—but now Zia Hubs enables your support team to discover other relevant files, including past meeting recordings and more. In short, Zia Hubs answers the question of "how can we ensure there is always space for improvement?" for your support teams.
Internal discussions:
We've all had to ask a question at some point, like "what were those technical challenges mentioned in the meeting last year?" Although we might have recordings of every meeting of the previous year, it is a time-taking tedious process once we decide to find it manually. Now, you can let Zia Hubs take care of it. Just search "Technical challenges in implementing AI", and Zia Hubs will go through endless audio and video transcripts to find you just the right file you need.
A vision of endless possibilities
The launch of Zia Hubs is as impressive as it looks. But note that this marks the beginning of a greater AI roadmap at Zoho. Whatever industry your business operates in, Zia Hubs will take it to a much bigger stage, creating more opportunities and pushing what's possible with intelligent content management. While we can't reveal all the exciting developments happening in-house, we're excited about what the developers at Zoho are busy building, including innovative updates that will increase Zia Hubs' capabilities exponentially.
As always, the WorkDrive team is committed to growing with you and finding new ways to redefine your business content management. Zia Hubs is well positioned to carry that mission forward as AI capabilities continue to improve.
Stay tuned—the best is yet to come.
Press coverage:
Note: Zia Hubs is currently available in its beta version only in the US. The feature will be available to the public by the end of Q3 2025.
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